Star TUP500 Windows Printer Driver

This software is the Windows printer driver for Star TUP500.
Installing this printer driver allows you to use the standard print functionality found in most Windows applications.

 

Getting Started

Creating a Printer Queue

You must create a printer queue in order to use the printer driver's functions. You can create a printer queue with the following procedure.

 

As soon as the printer queue is created, you are able to change the printer settings. Change the printer settings with the following procedure.

  1. Open the 'Control Panel'. On Windows 7/8/8.1, open the 'Devices and Printers' folder. On Windows Vista, open the 'Printers' folder. On Windows XP, open the 'Printers and Faxes' folder.
  2. Right-click the printer queue that you want to configure to open a shortcut menu. On Windows 7/8/8.1, click 'Printer properties'. On Windows Vista, click 'Run as administrator', and then click 'Properties'. On Windows XP, click 'Properties'.
  3. Configure the printer settings by clicking 'Printing Preferences' on the 'General' tab or by using the 'Device Settings' tab.

You can configure different printer functions according to each printer queue.

 

Printer Driver Functions and Print Mode Settings

Your printer driver supports 'Line' and 'Raster'. Using a different 'Print Mode' enables different usage and features.

It is possible to print graphical data at high-speed with 'Raster' mode. There are some functions such as Device Fonts that are only available in the 'Line' mode.

The available functions in each mode are as follows. Click the function names link for detailed descriptions.

Device SettingsLineRaster
Paper TypeOKOK
Print SpeedOKOK
Print DensityOKOK
Print Position×OK
Reverse Printing×OK
Data Treatment Recover From ErrorOKOK
Top Search×OK
Black Mark Detect at Power OnOKOK
Scaling×OK
Paper CutOKOK
Print NVLogoOK×
Print Soft Logo×OK
Presenter Function (TUP592 Only)OKOK
Snout Function (TUP592 Only)OKOK

Other FunctionsLineRaster
Paper SizeOKOK
Print QualityOKOK
Device FontsOK×
Printer Busy TimeoutOKOK
Back to Top

Detailed Usage

Device Settings

The 'Device Settings' tab of your printer queue's properties window contains many different settings. Open the 'Device Settings' tab with the following procedure.

  1. Open the 'Control Panel'. On Windows 7/8/8.1, open the 'Devices and Printers' folder. On Windows Vista, open the 'Printers' folder. On Windows XP, open the 'Printers and Faxes' folder.
  2. Right-click the printer queue that you want to configure to open a shortcut menu. On Windows 7/8/8.1, click 'Printer properties'. On Windows Vista, click 'Run as administrator', and then click 'Properties'. On Windows XP, click 'Properties'.
  3. Click the 'Device Settings' tab.


Memo: Some functions can not be selected at the same time.
If you find that the '!' mark appears in your device configuration, please check it by referring to the descriptions on each item.

The description of the contents for each function is listed below.

 

Print Mode

You can choose either 'Line' or 'Raster' for your document.
'Raster' is selected as the default setting. The printer driver functions are different according to these print mode settings. For detailed information please refer to the information Here.
It is recommended that you choose 'Raster' mode for the USB interface and 'Line' mode for the Serial interface, as this way you take maximum advantage of the specification of your printer.

Note: If you change the print mode, please restart your PC to ensure that all applications are made aware of the new setting.

 

Paper Type

Three kinds of 'Paper Type' setting allow you to print variable-length 'Receipt', fixed-length 'Ticket', or 'Black Mark' delimited pages.
Use the 'Receipt' option if your print jobs vary in length and you want them cut immediately following the last line. (You may set your receipt paper size at Paper Size)
Use the 'Ticket' option if you want your print jobs to have a consistent length that you set via Paper Size. The paper will be cut when it reaches your set value.
Use the 'Black Mark' option if you want the printer to cut the paper based on black marks.

 

Print Setting - Speed

This setting controls how fast the printer prints.
For normal use, select the 'Standard' option. When the priority for print quality is higher than print speed, the 'Low' option should be selected.
When the priority for print speed is higher than print quality, the 'High' option should be selected. However, if the 'High' option is selected, restrictions may apply to the paper width or paper roll outside diameter.

Note:
  • When you select the High Resolution Setting (Print Quality), this setting is not available.
  • With the 'High' option, the print quality may not be sufficient depending on the paper width, paper roll outer diameter or paper type. If that happens, use the 'Standard' option.
  •  

    Print Setting - Density

    This setting controls how dark the printer prints.
    For normal use, select the 'Standard' option. If you want the printing lighter, adjust to '-1' , '-2' or '-3'. If you want the printing darker, adjust to '+1' , '+2' or '+3'.

     

    Print Setting - Details - Print Position

    This setting controls the print position.
    If the print area is different to the paper size when anything other than 100% has been set for the scaling factor, you can specify which part of the print area to print.
    To print the paper width from the left edge of the print area, select 'Left'. To print the paper width from the middle of the print area, select 'Center'. To print the paper width from the right edge of the print area, select 'Right'.

    The paper is aligned with the minimum Pre-defined Paper Size that can accommodate the print area calculated from the specified scaling factor and paper size.

    Note: This function is only available when the Print Mode setting is configured to 'Raster'.

     

    Print Setting - Details - Reverse

    Configure the 'Reverse Print' setting to 'Enable' to print upside-down.

    Note: This function is only available when the Print Mode setting is configured to 'Raster'.

     

    Print Settings - Details - Data Treatment Recover From Error

    When an error occurs, you can handle the unprinted data which has already been sent to the printer as below.
    If you want to cancel the unprinted data after the recovery from the error, select 'Clear Data By Document' and check 'Enable bidirectional support' box at the 'Ports' tab of 'Printer properties'.
    If you want to print the unprinted data continuously after the recovery from the error, select 'Store Data' and uncheck 'Enable bidirectional support' box.

    Note: This feature is supported from firmware version 3.2, and does not operate correctly with old firmware.
    If you are using version 3.1 or earlier of the firmware, select 'Store Data', and clear the 'Enable bidirectional support' check box on the 'Ports' tab of the 'Printer properties' dialog box.
    You can check the firmware version by executing Self-Printing.
    To update the printer's firmware, contact your dealer.

     

    Print Settings - Details - Top Search

    Setting this feature to 'Enable' will cause the printer to reverse feed the paper before printing, minimising the unprintable top margin.

    Note: This function is only available when the Print Mode setting is configured to 'Raster'. With TUP542, it will only be available if the Paper Cut (TUP542 only) setting is also configured to 'Full Cut'.

     

    Print Settings - Black Mark - Detect at Power On

    When using black mark paper, setting this feature to 'Enable' will cause the black mark position to be detected at power on.

    Note: This function is only available when the Paper Type setting is configured to 'Black Mark'.

     

    Scaling - Factor

    This setting controls the enlargement or reduction percentage.
    You can set a scaling factor between 20% and 200%.

    Note: This function is only available when the Print Mode setting is configured to 'Raster'.
    If Soft Logo is also being used at the same time, this setting will not be applied to the soft logo.

     

    Paper Cut - Page Bottom (TUP542 Only)

    The 'Page Bottom' setting controls how all of the pages of your print job are cut, except the last page.
    If you do not want the pages of your document to be cut, choose the 'No Cut' option. When you want your print job to be fully cut, choose the 'Full Cut'.

     

    Paper Cut - Document Bottom (TUP542 Only)

    The 'Document Cut Type' setting controls how the last page of your print job is cut.
    If you do not want your print job to be cut, choose the 'No Cut' option. When you want your print job to be fully cut, choose the 'Full Cut'.

     

    Cut Type (TUP592 Only)

    If you want all of the pages in your document to be fully cut, choose 'Full Cut All Pages'. If you want only the last page of your document to be fully cut without each of the other pages in your document being cut, choose 'Full Cut Last Page'.

     

    NVLogo

    NVLogo is a function that prints on pages or documents logo data that has been registered into the printer using the logo registration function of printer utility.
    Before starting this setting, you must register your logo into your printer. For details, please refer to Logo Store Help for Printer Utility.

    Note: This function is only available when the Print Mode setting is configured to 'Line'.

     

    NVLogo - Document Top

    This sets the position and data of a logo if you want to print it at the top of a document.
    To print a logo left-aligned, select 'Left'. To print it centered, select 'Center'. To print it right-aligned, select 'Right'. You can also set the number of the logo data that you want to print in 'Registration Number'.
    Any logo that you choose here will be printed at the top of the first page of the document.
    If you select 'No Use', the logo will not be printed at the top of the document.

     

    NVLogo - Page Top

    This sets the position and data of a logo if you want to print it at the top of a page.
    To print a logo left-aligned, select 'Left'. To print a logo center-aligned, select 'Center'. To print a logo right-aligned, select 'Right'. You can also set the number of the logo data that you want to print in 'Registration Number'.
    Any logo that you choose here will be printed at the top of the page.
    If you select 'No Use', the logo will not be printed at the top of the page.

     

    NVLogo - Page Bottom

    This sets the position and data of a logo if you want to print it at the bottom of a page.
    To print a logo left-aligned, select 'Left'. To print a logo center-aligned, select 'Center'. To print a logo right-aligned, select 'Right'. You can also set the number of the logo data that you want to print in 'Registration Number'.
    Any logo that you choose here will be printed at the bottom of the page.
    By configuring it to the 'No Use' option, the logo will not be printed at the bottom of the page.

     

    NVLogo - Document Bottom

    This sets the position and data of a logo if you want to print it at the end of a document.
    To print a logo left-aligned, select 'Left'. To print a logo center-aligned, select 'Center'. To print a logo right-aligned, select 'Right'. You can also set the number of the logo data that you want to print in 'Registration Number'.
    Any logo that you choose here will be printed at the bottom of the last page of the document.
    If you select 'No Use', the logo will not be printed at the end of the document.

     

    Soft Logo

    Soft Logo is a function that prints data saved to a PC as a logo on a document or page.
    It saves the printed output from the printer to a PC as raster logo data and allows you to use it as a logo. With this printer driver, the logo data created using this method is referred to as SRL data.
    You can also use BMP data saved to a PC as a logo.

    You can use the data that is used by Soft Logo by saving it in a folder for each print position at a specified location (Startup drive:/Star/(print queue name)/StarRasterLogoData/). To use it as BMP data, save the file name as consecutive numbers starting from 0.

    Note: This function is only available when the Print Mode setting is configured to 'Raster'.
    If you are using SRL data, do not change the Print Quality settings when creating or using data.
    BMP data can also not be used with the High Resolution Setting (Print Quality).

     

    Soft Logo - Mode

    If you select 'Generate - ...' whenever logo data is set, and then print the content that you want to turn into a logo, the same data as the printed output is saved in SRL format in a folder at a specified location each time the data is printed.
    You can save the printed output of multiple pages as multiple pieces of logo data. If logo data is saved when SRL data has already been saved, the saved SRL data is deleted and overwritten by the new logo data.
    Click the 'Test Print' button to print all the SRL data that has been saved in the folder specified when 'Generate - ...' was selected.

    If you select 'Print Mode', Soft Logo printing will be performed whenever logo data is set.

     

    Soft Logo - Document Top

    If you select 'All - BMP', all BMP data in the 'StartDoc' folder at the specified location will be printed at the top of the document. If you select 'All - SRL', all SRL data in the 'StartDoc' folder at the specified location will be printed at the top of the document. If you select 'Sequential - BMP', the BMP data in the 'StartDoc' folder at the specified location will be printed sequentially at the top of the document. If you select 'Sequential - SRL', the SRL data in the 'StartDoc' folder at the specified location will be printed sequentially at the top of the document.
    If you select 'No Use', Soft Logo printing will not be performed at the top of the document.

     

    Soft Logo - Page Top

    If you select 'All - BMP', all BMP data in the 'StartPage' folder at the specified location will be printed at the top of the page. If you select 'All - SRL', all SRL data in the 'StartPage' folder at the specified location will be printed at the top of the page. If you select 'Sequential - BMP', the BMP data in the 'StartPage' folder at the specified location will be printed sequentially at the top of the page. If you select 'Sequential - SRL', the SRL data in the 'StartPage' folder at the specified location will be printed sequentially at the top of the page.
    If you select 'No Use', Soft Logo printing will not be performed at the top of the page.

     

    Soft Logo - Page Bottom

    If you select 'All - BMP', all BMP data in the 'EndPage' folder at the specified location will be printed at the bottom of the page. If you select 'All - SRL', all SRL data in the 'EndPage' folder at the specified location will be printed at the bottom of the page. If you select 'Sequential - BMP', the BMP data in the 'EndPage' folder at the specified location will be printed sequentially at the bottom of the page. If you select 'Sequential - SRL', the SRL data in the 'EndPage' folder at the specified location will be printed sequentially at the bottom of the page.
    If you select 'No Use', Soft Logo printing will not be performed at the bottom of the page.

     

    Soft Logo - Document Bottom

    If you select 'All - BMP', all BMP data in the 'EndDoc' folder at the specified location will be printed at the bottom of the document. If you select 'All - SRL', all SRL data in the 'EndDoc' folder at the specified location will be printed at the bottom of the document. If you select 'Sequential - BMP', the BMP data in the 'EndDoc' folder at the specified location will be printed sequentially at the end of the document. If you select 'Sequential - SRL', the SRL data in the 'EndDoc' folder at the specified location will be printed sequentially at the end of the document.
    If you select 'No Use', Soft Logo printing will not be performed at the end of the document.

     

    Presenter (TUP592 Only)

    You can configure various settings related to the presenter installed in the TUP592.


    Presenter - Mode

    Set the operation of the presenter.
    If you select 'Loop - Hold', the presenter ejects the paper after printing ends, then holds the trailing end of the paper and waits.
    If you select 'NoLoop - Hold', the presenter ejects the paper during printing, then holds the trailing end of the paper and waits.
    If you select 'NoLoop - NoHold', the presenter ejects all the paper during printing. The paper is not held.

     

    Presenter - Paper Retract Function

    Set whether the presenter retracts the paper or ejects all the paper.
    If you set 'Do Not Retract', the presenter does not retract the paper or eject all the paper but holds the paper until it is removed.
    If you set 'Retract', the presenter retracts the paper when the time set in Presenter - Paper Hold Time elapses.
    If you set 'Eject', the presenter ejects all the paper when the time set in Presenter - Paper Hold Time elapses.

    Note: If you set Presenter - Mode to 'NoLoop - NoHold', only 'Eject' can be set.

     

    Presenter - Paper Hold Time

    For the operation to retract the paper or eject all the paper, set the time from when the presenter holds the paper to when the presenter retracts the paper or ejects all the paper.
    You can set a value from 1 to 127 seconds.

    Note: If you set Presenter - Mode to 'NoLoop - NoHold' or Presenter - Paper Retract Function to 'Do Not Retract', the paper hold time setting will not be available.
    Also, when printing multiple jobs or pages, set a time for Printer Busy Timeout of Configure Port that is longer than the paper hold time.

     

    Snout (TUP592 Only)

    You can configure various settings related to the snout (LEDs) provided as an option for the TUP592.


    Snout - LED Control

    Set the operation of the snout (LEDs).
    If you set 'Disable', the snout is not used. If you set 'GREEN Enable', the green snout LED flashes during printing. If you set 'RED Enable', the red snout LED flashes when there is an error (no paper, etc.). If you set 'GREEN and RED Enable', the green snout LED flashes during printing, and the red snout LED flashes when there is an error (no paper, etc.).

    Note: The snout (LEDs) is an optional device.

     

    Snout - LED GREEN Interval

    Set the interval for flashing of the green snout LED.
    You can set a value from 0.05 to 12.75 seconds.

     

    Snout - LED RED Interval

    Set the interval for flashing of the red snout LED.
    You can set a value from 0.05 to 12.75 seconds.

     

    Paper Size

    This driver provides you with several Pre-defined Paper Sizes.
    You can also create custom paper sizes with User-defined Paper Size using the Windows Printer Queue.
    Each paper size is defined to be a specific width and height which denotes the printable area. You need not apply any margins to your documents.
    The paper size(s) that include the word 'Receipt' in their name are intended for variable length print jobs, like receipts; when using this paper size be sure to choose the 'Receipt' option of the Paper Type setting.

    Your paper size configuration may be changed according to the current configuration of the applications you are using.
    If there is not any paper size configuration within your application, please use the following setting. It is recommended that you configure the same value in 3 locations.

    1. Open the 'Control Panel'. On Windows 7/8/8.1, open the 'Devices and Printers' folder. On Windows Vista, open the 'Printers' folder. On Windows XP, open the 'Printers and Faxes' folder.
    2. Right-click the printer queue that you want to configure to open a shortcut menu. On Windows 7/8/8.1, click 'Printer properties'. On Windows Vista, click 'Run as administrator', and then click 'Properties'. On Windows XP, click 'Properties'.
    3. Click on the 'Printing Preference...' button found on the 'General' tab, then click on the 'Advanced...' button found on the new window's 'Layout' tab; you will then see the 'Paper Size' setting - choose the same paper size option here.
    4. Select the 'FRICTION' option in the 'Form To Tray Assignment' branch of the 'Device Setting'.
    5. Click on the 'Printing Preference...' button found on the 'General' tab, then click on the 'Advanced...' button found on the new window's 'Layout' tab; you will then see the 'Paper Size' setting - choose the same paper size option here.

     

    Pre-defined Paper Size

    The pre-defined paper sizes provided by the TUP500 Printer Driver are shown below.

    Configuration ValueDefault ValuePrinting WidthLength
    80mm x 200mm80mm200mm
    80mm x Receipt80mm3,000mm
    72mm x 200mm72mm200mm
    72mm x Receipt72mm3,000mm
    68mm x 200mm68mm200mm
    68mm x Receipt68mm3,000mm
    51mm x 200mm51mm200mm
    51mm x Receipt51mm3,000mm
    Star Thermal 80mm x A480mm297mm
    Star Thermal 3inch x Letter80mm11inch

     

    Creating User-defined Paper Sizes

    To create user-defined paper sizes, you can use the Windows Printer Queue function and follow the procedure below.

    1. Open the 'Control Panel'. On Windows 7/8/8.1, open the 'Devices and Printers' folder. On Windows Vista, open the 'Printers' folder. On Windows XP, open the 'Printers and Faxes' folder.
    2. On Windows 7/8/8.1, select the printer you want to configure, and click 'Printer Server Properties' from the menu. On Windows Vista and XP, right-click the blank area in the folder that you opened. On Windows Vista, click 'Run as administrator', and then click 'Server Properties'. On Windows XP, click 'Server Properties'.
    3. On Windows Vista, the 'User Account Control' dialog box appears. Click 'Continue'.
    4. Click the 'Paper' tab.
    5. Click the 'Create a new form' checkbox.
    6. Type a new name into the 'Form Name' box.
    7. Choose the 'Units' in the 'Form Description' and input the value you want into 'Width' and 'Height' for the 'Paper Size'.
    8. Click the 'Save Form' button and click 'Close' to finish.

     

    The paper sizes provided by the TUP500 Printer Driver are shown below.
    The user-defined paper size is in the following range.

    Paper SizeTUP542TUP592
    Paper WidthMinimum Value45mm45mm
    Maximum Value80mm80mm
    Paper HeightMinimum Value25.4mm75mm
    Maximum Value3276.7mm300.0mm

     

    Print Quality

    This printer driver provides the ability to change the Print Quality in order to change the print resolution.
    You can configure it in the 'Print Mode' dialog by choosing the 'Raster' setting.

    The following is the procedure.

    1. Open the 'Control Panel'. On Windows 7/8/8.1, open the 'Devices and Printers' folder. On Windows Vista, open the 'Printers' folder. On Windows XP, open the 'Printers and Faxes' folder.
    2. Right-click the icon of the print queue whose print quality you want to change, and click 'Printing Preferences'.
    3. Select the 'Layout' tab and click the 'Advanced...' button.
    4. You can configure the 'Print Quality' in the 'Graphic' section.

    You may select from the following options.

    Configuration ValueDefault ValueDetails
    203 x 406 dots per inchPrint 203dpi (Width) 406dpi (Height).
    203 x 203 dots per inchPrint 203dpi (Width) 203dpi (Height).

     

    Device Fonts (Printer, Barcode and Control Fonts)

    Your printer supports a range of printer resident and barcode fonts. These fonts are built into your printer and are selectable from within your application.
    You can use these when the 'Print Mode' option is set to the 'Line' setting.

    Using printer fonts, you can get both high printing quality and high printing speed. The barcode fonts allow you to print barcodes by simply applying one of the barcode fonts to a section of your document; the text in that section describing the barcode's layout and data. The control font allows you to control various aspects of the printers behaviour, with specific behaviours mapped to specific characters printed using the control font.

    Click Here to open another help page describing these fonts in greater detail.

     

    Printer Busy Timeout

    If the state in which the printer cannot accept data from the host (busy state) continues for this length of time, an error occurs for the print job and the remaining data is deleted.
    Also, when the serial interface, parallel interface, or USB interface is used, this time is also used as the printer error detection time during printing.

    When using the presenter (TUP592 only) for printing multiple jobs or pages, set the printer busy timeout to a number of seconds that is longer than the expected presenter wait time.

    The following is the procedure.

    1. Open the 'Control Panel'. On Windows 7/8/8.1, open the 'Devices and Printers' folder. On Windows Vista, open the 'Printers' folder. On Windows XP, open the 'Printers and Faxes' folder.
    2. Right-click the printer queue that you want to configure to open a shortcut menu. On Windows 7/8/8.1, click 'Printer properties'. On Windows Vista, click 'Run as administrator', and then click 'Properties'. On Windows XP, click 'Properties'.
    3. Set the printer busy timeout from 'Configure Port' on the 'Star / Help' tab.

     

    Operating Environment

    Supported models

    TUP500

     

    System Requirements

    Windows XP SP3 or later (32bit only)
    Windows Vista (32bit/64bit)
    Windows 7 (32bit/64bit)
    Windows 8 (32bit/64bit)*
    Windows 8.1 (32bit/64bit)*

    * For details, see the Installation Manual.

     

    Legal Information

    Copyright © 2018 Star Micronics Co., Ltd. All rights reserved.