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S'il existe un lien de commande avec MediaLog, elle indique également si la commande a été réexpédiée ou non. Pour vérifier si les commandes n'ont pas été transmises:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cochez l'option 'MediaLog' pour voir quelles commandes ont été correctement passées","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":120498,"__fileMimeType":"image/png","width":1492,"id":"0150dd4b-80ad-4340-b655-10007af94e77","collection":"contentId-2417954064","type":"file","__fileName":"image-20210402-115240.png","height":679}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Puis décochez l'option pour voir les commandes qui n'ont pas été transférées","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Si plusieurs magasins (physiques) sont configurés dans la boutique en ligne, les commandes qui sont récupérées dans le magasin peuvent être filtrées sur un magasin spécifique.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Choisissez le magasin dans le menu déroulant et seules les commandes de ramassage pour ce magasin seront affichées","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":38484,"__fileMimeType":"image/png","width":1051,"id":"82ad0c97-a2ae-4692-93e1-19e1e7711b90","collection":"contentId-2417954064","type":"file","__fileName":"image-20210402-115311.png","height":306}}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":82688,"__fileMimeType":"image/png","width":1448,"id":"09edc744-22b8-46f3-9324-9ec3f4778a64","collection":"contentId-2417954064","type":"file","__fileName":"image-20210402-120657.png","height":535}}]},{"type":"paragraph","content":[{"text":"Haut de la page","type":"text","marks":[{"type":"link","attrs":{"href":"https://titelive.atlassian.net/wiki/spaces/CMS/pages/2417954064#."}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Rechercher une commande","type":"text"}]},{"type":"paragraph","content":[{"text":"Une commande peut être recherchée par numéro de commande, prénom, nom ou adresse e-mail du client (ou une partie de celui-ci).","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":74732,"__fileMimeType":"image/png","width":1461,"id":"da70e8aa-86bf-4a15-99bf-46a09e12bbba","collection":"contentId-2417954064","type":"file","__fileName":"image-20210402-120741.png","height":602}}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"text":"La recherche peut être supprimée à l'aide du bouton ci-dessous:","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":2578,"__fileMimeType":"image/png","width":508,"id":"ea141025-7be0-4e95-bf09-8e1427c99efb","collection":"contentId-2417954064","type":"file","__fileName":"worddav454f2a465f5a7667b76108b90876f8bb.png","height":83}}]},{"type":"paragraph","content":[{"text":"Vous pouvez également filtrer sur:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Statut de la commande","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":16698,"__fileMimeType":"image/png","width":566,"id":"fe71e510-9bb2-40b7-84a4-4340eee24de3","collection":"contentId-2417954064","type":"file","__fileName":"image-20210402-120759.png","height":182}}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"text":"2. Date de la commande","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":17880,"__fileMimeType":"image/png","width":448,"id":"da153cc4-c40f-45aa-8b40-d7e9ae68393c","collection":"contentId-2417954064","type":"file","__fileName":"image-20210402-120811.png","height":289}}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"text":"Haut de la page","type":"text","marks":[{"type":"link","attrs":{"href":"https://titelive.atlassian.net/wiki/spaces/CMS/pages/2417954064#."}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Statut de la commande","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"En attente de paiement ","type":"text","marks":[{"type":"strong"}]},{"text":"Un client a passé une commande, mais le processus de paiement n'est pas (encore) terminé. L'article est toujours dans le panier","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Le paiement confirmé ","type":"text","marks":[{"type":"strong"}]},{"text":"de la commande a été confirmé et le client a reçu un e-mail de confirmation, et la commande peut être modifiée","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Traitement ","type":"text","marks":[{"type":"strong"}]},{"text":"La commande a été traitée par la boutique en ligne et est en attente de livraison","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Prêt pour le client","type":"text","marks":[{"type":"strong"}]},{"text":" La commande est prête à être expédiée au client. À ce moment, il est possible de saisir un lien Track & Trace, afin que le client puisse suivre son colis","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Terminé ","type":"text","marks":[{"type":"strong"}]},{"text":"La commande est terminée. Ce statut peut être utilisé pour archiver les commandes terminées.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Annulé ","type":"text","marks":[{"type":"strong"}]},{"text":"Si un client souhaite annuler une commande, ce statut peut être utilisé pour que le client reçoive un e-mail de confirmation de l'annulation.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Erreur ","type":"text","marks":[{"type":"strong"}]},{"text":"Une erreur s'est produite avec la commande. Vérifiez régulièrement cet état en filtrant sur cet état.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"Remonter à l'étage","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Détails de la commande","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cliquez sur le bouton ci-dessous pour visualiser et / ou traiter une commande","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":40988,"__fileMimeType":"image/png","width":1398,"id":"6e2dc5f6-26b5-4f46-894d-01f759d8eb28","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-095952.png","height":254}}]},{"type":"paragraph","content":[{"text":"Les informations de commande sont réparties sur 2 onglets, détails généraux et adresse","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":91482,"__fileMimeType":"image/png","width":1358,"id":"0baf69b5-9184-4bf1-9c07-4a967a66c3c1","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-100036.png","height":673}}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Informations client","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Nom du client","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Adresse e-mail","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"La carte client s'ouvre en cliquant sur le bouton ci-dessous","type":"text"},{"type":"hardBreak"},{"text":" ","type":"text"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"42","id":"b8c4df6a-8be3-4142-be6c-e9214668b36c","collection":"contentId-2417954064","height":"38"}}}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Statut de la commande","type":"text"}]},{"type":"paragraph","content":[{"text":"En cochant le statut, il est modifié et un message de modification est envoyé au client.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":21282,"__fileMimeType":"image/png","width":561,"id":"de4eec71-cc54-43f1-8799-5e32d2e465b4","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-100228.png","height":381}}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Plus de détails","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Mode de livraison 'Livraison à domicile' ou 'Livraison en boutique'","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Méthode de paiement: Cela dépend des méthodes de paiement autorisées dans la boutique en ligne.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Payé / impayé: Une commande avec un paiement en ligne est payée Une commande avec paiement dans la boutique physique est en impayé Une commande avec un paiement par la suite (B2B) est en impayé","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Journal de paiement","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cliquez sur le bouton ci-dessous pour ouvrir le journal","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"__fileSize":20394,"__fileMimeType":"image/png","width":1333,"id":"f70f159e-4c9a-4c97-ae1e-f6b397bb6520","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-100257.png","height":122}}]},{"type":"paragraph","content":[{"text":"Dans le journal, vous pouvez trouver, entre autres, les détails de paiement, l'ID de transaction externe et les codes d'erreur.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":25.0},"content":[{"type":"media","attrs":{"__fileSize":23902,"__fileMimeType":"image/png","width":725,"id":"3e23088b-7113-4f3b-b013-f842671304ef","collection":"contentId-2417954064","type":"file","__fileName":"worddav4edf3e252e7b7f4125c9f1121a35c4c1.png","height":819}}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Détails de la commande","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":40425,"__fileMimeType":"image/png","width":1342,"id":"ac6242fc-d1bf-4137-948d-67d07a137cb8","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-100400.png","height":358}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Journal de commande","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cliquez sur le bouton ci-dessous pour ouvrir le journal des commandes ","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"122","id":"5ef4a591-5b40-4e03-83ec-4648ee0d46da","collection":"contentId-2417954064","height":"39"}}}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":20211,"__fileMimeType":"image/png","width":570,"id":"c1ffc29c-4d7c-4686-a629-636f4349d201","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-100336.png","height":349}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Numéro de commande","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Article commandé par EAN","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Titre","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Emballage cadeau Oui / Non et choix de l'emballage cadeau","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Quantité","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Réduction","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"le prix","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Statut","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Détails du colis / transporteur","type":"text"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Données d'adresse","type":"text"}]},{"type":"paragraph","content":[{"text":"La facture et l'adresse de livraison de la commande se trouvent sur cet onglet. Ceux-ci peuvent encore être modifiés jusqu'au statut «Prêt pour le client»","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":59972,"__fileMimeType":"image/png","width":1371,"id":"5e69a3e1-556e-47b4-8459-3398eef4b723","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-100424.png","height":618}}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Haut de la page","type":"text","marks":[{"type":"link","attrs":{"href":"https://titelive.atlassian.net/wiki/spaces/CMS/pages/2417954064#."}}]},{"type":"hardBreak"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Ajouter track & trace à une commande","type":"text"}]},{"type":"paragraph","content":[{"text":"Un lien avec un Track & Trace peut être ajouté à la fois avec SendCloud et manuellement","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cliquez sur le bouton ci-dessous pour créer l'envoi","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":39412,"__fileMimeType":"image/png","width":1354,"id":"3971d4a1-347d-430f-a556-39b337c447d0","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-100501.png","height":260}}]},{"type":"paragraph","content":[{"text":"Manuellement","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Sélectionnez `` Expédition '' pour saisir les données manuellement","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":30033,"__fileMimeType":"image/png","width":563,"id":"8bc9ce60-83e3-496a-af37-e582a9ca892d","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-100602.png","height":479}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cliquez sur ","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":35.0},"content":[{"type":"media","attrs":{"__fileSize":21078,"__fileMimeType":"image/png","width":743,"id":"2ba58ab3-6301-497c-aa6d-207a1df1e06d","collection":"contentId-2417954064","type":"file","__fileName":"worddav0ec993bf774bcee39c26bf70e5a0565d.png","height":589}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cliquez sur Remarque: les données ne peuvent plus être modifiées","type":"text"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"SendCloud","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Choisissez Sendcloud pour créer l'envoi, vérifiez les données, choisissez la méthode d'expédition et cliquez sur ","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"},{"text":" ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"__fileSize":56021,"__fileMimeType":"image/png","width":530,"id":"f69695f1-e600-495e-b690-a860b102d086","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-100535.png","height":714}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Une fois l'emballage créé, l'étiquette peut être imprimée en cliquant sur le bouton ci-dessous.","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":1775,"__fileMimeType":"image/png","width":177,"id":"a9954065-dac4-499d-a837-ef4383352c61","collection":"contentId-2417954064","type":"file","__fileName":"worddav905434c4ed9efd805d6954f0b0c2c807.png","height":107}}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":16325,"__fileMimeType":"image/png","width":900,"id":"d81d2815-7db4-47a9-8e75-087b730ca295","collection":"contentId-2417954064","type":"file","__fileName":"worddavacd03d26915143c8d7c43d8975195f08.png","height":127}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cliquez sur le bouton ci-dessous pour suivre l'envoi via l'URL Web.","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":0.0},"content":[{"type":"media","attrs":{"__fileSize":370,"__fileMimeType":"image/png","width":44,"id":"5b5cf668-469b-4666-b25e-5dc09598a40e","collection":"contentId-2417954064","type":"file","__fileName":"worddavb2e81286f62ac3767f77305e2cd2223f.png","height":44}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cliquez sur le bouton ci-dessous pour suivre le journal.","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":5.0},"content":[{"type":"media","attrs":{"__fileSize":2473,"__fileMimeType":"image/png","width":156,"id":"20b12d83-43fa-4ec8-8a01-19c5917e1e7e","collection":"contentId-2417954064","type":"file","__fileName":"worddav0439300b99099a2076dd3cd23be08216.png","height":117}}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":25.0},"content":[{"type":"media","attrs":{"__fileSize":8994,"__fileMimeType":"image/png","width":772,"id":"3b446a1a-78ee-424c-8531-77d3cc47f069","collection":"contentId-2417954064","type":"file","__fileName":"worddav01ad8e13bb147ae40922e1c8cc56895c.png","height":360}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Vérifiez l'état de la commande 'Prêt pour le client'.","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":20513,"__fileMimeType":"image/png","width":1296,"id":"06fa13a3-ce60-4565-989b-e4ffe9e2fb78","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-101129.png","height":156}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cochez 'Envoyer au client' et cliquez sur ","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":21311,"__fileMimeType":"image/png","width":584,"id":"e0b17255-6b35-4234-89fe-7a8057ed5fe5","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-101140.png","height":334}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cochez - si vous le souhaitez - le statut 'Terminé' et quittez la commande en cliquant sur .","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"Haut de la page","type":"text","marks":[{"type":"link","attrs":{"href":"https://titelive.atlassian.net/wiki/spaces/CMS/pages/2417954064#."}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Effectuer une livraison partielle","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cliquez sur le bouton ci-dessous derrière l'article","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":844,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":103415,"__fileMimeType":"image/png","width":1824,"alt":"image-20240612-085329.png","id":"9800c26d-412e-444f-b903-1d23bd694d8f","collection":"contentId-2417954064","type":"file","__fileName":"image-20240612-085329.png","height":696}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Choisissez «Déplacer vers un nouveau package» (ou un paquet existante dans cette commande)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Choisissez le nombre des articles que vous voulez déplacer (par default le maximum nombre des articles est selectionné)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cliquez sur ","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":729,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":27986,"__fileMimeType":"image/png","width":729,"alt":"image-20240612-085355.png","id":"5ec45e1c-4c41-4108-9c2d-f4e1760480dc","collection":"contentId-2417954064","type":"file","__fileName":"image-20240612-085355.png","height":305}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Une ligne de packages supplémentaire a été créée afin qu'ils puissent être édités individuellement.","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":1070,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":125770,"__fileMimeType":"image/png","width":1860,"alt":"image-20240612-085525.png","id":"13cc9843-932e-494d-9420-5c5bdbfa2d90","collection":"contentId-2417954064","type":"file","__fileName":"image-20240612-085525.png","height":823}}]},{"type":"paragraph","content":[{"text":"La commande reste comme une commande ouverte dans la liste des commandes.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":19686,"__fileMimeType":"image/png","width":1394,"id":"e41d64e7-02af-4d3e-a924-c98627f05db7","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-101349.png","height":82}}]},{"type":"paragraph","content":[{"text":"Maintenant on peut changer le status des paquets individuels","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":908,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":25177,"__fileMimeType":"image/png","width":1842,"alt":"image-20240612-085634.png","id":"60d5aee5-7e10-4669-bfcb-54d0771fadda","collection":"contentId-2417954064","type":"file","__fileName":"image-20240612-085634.png","height":185}}]},{"type":"paragraph","content":[{"text":"Status du paquet:","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":908,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":31658,"__fileMimeType":"image/png","width":1854,"alt":"image-20240612-085727.png","id":"2e6ee61c-6476-4541-bd4b-ba2a9ca7ffe3","collection":"contentId-2417954064","type":"file","__fileName":"image-20240612-085727.png","height":320}}]},{"type":"paragraph","content":[{"text":"Status d’article","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":908,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":40451,"__fileMimeType":"image/png","width":1846,"alt":"image-20240612-085745.png","id":"bb35f309-ec65-4078-883f-3623c3e32e52","collection":"contentId-2417954064","type":"file","__fileName":"image-20240612-085745.png","height":349}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Les differents status (commande, paquet, article) sont lié. Si toutes les articles dans un paquet depassent un le même status (p. ex. 'envoié), le status du paquet sera aussi mis à jour. ","type":"text"},{"type":"hardBreak"},{"text":"Si toutes les status des paquets dans une commande sont dépassé le même status, le status du commande sera aussi mis à jour.","type":"text"}]}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Retour au sommet","type":"text","marks":[{"type":"link","attrs":{"href":"https://titelive.atlassian.net/wiki/spaces/CMS/pages/2417954064#."}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Message client","type":"text"}]},{"type":"paragraph","content":[{"text":"Un ou plusieurs messages peuvent être envoyés au client à partir de la boutique en ligne / de la commande, par exemple en cas de livraison partielle","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cliquez sur le bouton ci-dessous pour créer un message","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":15.0},"content":[{"type":"media","attrs":{"__fileSize":1635,"__fileMimeType":"image/png","width":424,"id":"111665e2-3699-4c5d-9d79-23176e7f2812","collection":"contentId-2417954064","type":"file","__fileName":"worddav2964118af9e4abfaad898c2fc2f95e41.png","height":165}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Entrez le message, cochez 'Envoyer au client' et cliquez sur .","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":15508,"__fileMimeType":"image/png","width":1340,"id":"f75b80d2-fe5f-4256-b792-21045d4399fd","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-101446.png","height":183}}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Haut de la page","type":"text","marks":[{"type":"link","attrs":{"href":"https://titelive.atlassian.net/wiki/spaces/CMS/pages/2417954064#."}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Exporter les commandes","type":"text"}]},{"type":"paragraph","content":[{"text":"Un rapport de commande peut être réalisé en bas de la page de présentation client à l'aide du bouton .","type":"text"},{"type":"hardBreak"},{"text":" ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":50.0},"content":[{"type":"media","attrs":{"__fileSize":101641,"__fileMimeType":"image/png","width":1474,"id":"4d733523-2e47-4744-9125-0caba160cfd4","collection":"contentId-2417954064","type":"file","__fileName":"image-20210406-101520.png","height":586}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Choisissez d'abord un filtre sur les commandes à exporter, par exemple `` Prêt pour le client '' dans une certaine période","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Sélectionnez les champs à exporter et cliquez sur ou ","type":"text"}]}]}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"ef0ddad2-a939-4e3c-9fee-b0eff799c8d8","collection":"contentId-2417954064","height":"400"}}},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Le fichier .csv se trouve dans le dossier 'Téléchargements' sur le PC","type":"text"},{"type":"hardBreak"},{"text":" ","type":"text"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"e061fdd2-06ff-4173-890e-6c600d5aa451","collection":"contentId-2417954064","height":""}}}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Pour convertir .csv en Excel:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Ouvrez le fichier","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Sélectionnez la première colonne","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Allez dans l'onglet 'Données' via Menu et choisissez 'Texte dans les colonnes'","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":94290,"__fileMimeType":"image/png","width":900,"id":"baf80121-9137-4205-8bdd-852dccff20f3","collection":"contentId-2417954064","type":"file","__fileName":"worddava0819f0e55cadbe99107b7fa8d371bf2.png","height":374}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Vink 'Gescheiden' aan en klik op ","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":40.0},"content":[{"type":"media","attrs":{"__fileSize":18601,"__fileMimeType":"image/png","width":772,"id":"eafee737-e994-4488-9edb-34d609f9d33b","collection":"contentId-2417954064","type":"file","__fileName":"worddavf10c7cb5c4051ec5615c2bb0cea90472.png","height":550}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cochez 'Point-virgule' et cliquez sur ","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":40.0},"content":[{"type":"media","attrs":{"__fileSize":16611,"__fileMimeType":"image/png","width":774,"id":"84019dda-e07e-48bb-8803-3862e4259dc9","collection":"contentId-2417954064","type":"file","__fileName":"worddav27c562c7e4b587dab8799af5d2a8ee5e.png","height":552}}]},{"type":"paragraph","content":[{"text":"Haut de la page","type":"text","marks":[{"type":"link","attrs":{"href":"https://titelive.atlassian.net/wiki/spaces/CMS/pages/2417954064#."}}]}]}],"version":1}